Q: Our staff is
very busy. Why add scanning to their daily routine?
InfoIntegrity to scan and retrieve documents takes far less time and
effort than filing paper records. With InfoIntegrity, you are adding
one task (scanning), while eliminating copying, filing, storage and
the often-frenzied search for important documents. Our clients appreciate
the improved office efficiency that comes from scanning documents
to create electronic records.
Q: How does InfoIntegrity
compare with its competition?
A: InfoIntegrity is more efficient
at scanning, classifying and indexing documents. It rapidly links
documents to the correct account. There is no double keying of demographic
data. And the automatic form recognition feature rapidly identifies
forms. In high volume scanning situations, InfoIntegrity quickly
and easily generates barcodes to make the scanning process even
Q: How long will it take to
learn how to use this system?
A: Some people learn how to use InfoIntegrity
in 15 minutes. Our system is easy to learn and use because it is
intuitive. Features such as automatic form recognition and screen
scraping streamline the process of entering and retrieving information.
Because other scanning systems don't have these features, they take
far longer to learn, and are more difficult to use.
Q: What do we do with our
paper documents? How long must we keep them?
A: Once you are up and running, you
can shred your paper documents or store them in boxes. Typical state
laws require medical offices to hold on only to a reproducible record.
With InfoIntegrity, hard drive storage and backups provide an electronic
record that meets this requirement for reproducibility.
Q: Can InfoIntegrity handle
all our documents?
A: Yes. InfoIntegrity scans and stores
all the documents and forms associated with medical offices including
lab results, transcriptions, faxes, insurance cards, referrals,
EOBs, insurance letters, etc. It handles many file formats such
as tif, jpg, doc and rtf. Some of our clients also store clinical
images such as ultrasounds and x-rays.
the system ever get completely full?
A: Eventually, you can fill a hard
drive with stored images. We have found, however, that the ever-increasing
size of computer hard drives has kept ahead of the storage needs
of our clients. If you need to free up space on your hard drive,
the system also allows you to easily archive your older records
onto CDs. With InfoIntegrity, storage of records is easy, inexpensive,
and takes up very little space.
Q: What kind of support do
you provide once the system is installed?
A: Our systems have proved extremely
reliable. Many of our clients have never had any downtime. If you
have a problem, we will fix it by phone, or we will come to your
site that day or the next. Our maintenance agreement includes an
800 number hotline that provides support during regular business
hours, and you can arrange for additional support if needed.
Q: Do you charge for software
A: We provide regular software upgrades
as part of our industry standard maintenance fee. While some companies
charge exorbitant prices for software upgrades (such as for HIPPA
compliance), our product upgrades don't cost you an extra penny.
We pride ourselves on our support and encourage you to ask our existing
clients about it.
Q: How secure is the system?
Does it meet HIPPA and other regulations?
A: InfoIntegrity enables you to meet
federal and state regulations for privacy and security. The system
includes security features such as password protection, timing out
of log-ins, changing passwords after a certain number of days, authorizations,
and lockdown of charts. Moreover, because InfoIntegrity leaves an
audit trail, you can track everything that is done to a record,
and by whom it is done.
Q: Can we use our own scanners
A: Yes, for the most part. We strongly
prefer to provide the image server (where the records are stored)
because of technical issues such as back up, redundancy and the
ability to troubleshoot problems. Also, we like to recommend certain
scanners that have superior paper-handling and software features.
Q: Can I access InfoIntegrity
over the internet?
A: Yes, through a VPN (Virtual Private
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