Q: Is it easy to transition
to MediFile from our current paper system?
You can start using MediFile immediately upon installation. It is
quick to set up text and graphic layouts in the MediFile database.
It is not necessary to use all of MediFile's features at the outset.
You can start with the basics, and then add more advanced functionality
later. Different doctors can extend their use of the basic system
as they find convenient.
Q: Does MediFile come with
templates for my specialty?
A: MediFile includes basic templates
for most specialties. However MediFile does not constrain you to
practice medicine in a certain way, and it is expected that, as
time goes by, you will modify these templates in the way that best
suits you. MediFile allows each physician at a practice to have
his/her own style of creating medical records. MediFile is also
a dynamic system in the sense that it remembers choices that you
have made in the past, and uses this information to make sure new
patient visits are documented efficiently.
Q: Can transcriptionists use
A: In-house transcriptionists can
use MediFile in the office, or home-based transcriptionists can
dial-in to MediFile from outside. Of course, major cost savings
occur when doctors generate office notes for themselves, and MediFile
is designed to make this a quick and simple process.
Q: What data is transferred
to a handheld computer?
A: All available past clinical records
for the patients on the schedule. Also, the latest versions of all
templates. Also, any outstanding messages for the provider, including
messages about abnormal labs, or patient phone calls.
Q: How long does it take to
synchronize a handheld computer with the main database?
A: There are two synchronization
processes. One usually occurs at the beginning of each day to download
a new set of patients to the handheld. The other usually occurs
at the end of the day, to upload the new data back to the main MediFile
database. Each process usually takes less than a minute for each
Q: How easy is it to view
A: Scanned documents for a patient
are presented in a separate window whenever you access that patient
in MediFile (or your Practice Management System). The documents
are available instantaneously, and are indexed in several ways for
convenient access, such as by form type and service date. To view
scanned documents requires the joint installation of our InfoIntegrity
product. This has been sold by us as a separate product for many
years, and contains document management features that are unsurpassed.
InfoIntegrity ensures that scanning documents is quick and productive.
Q: How are charge codes generated?
A: Charge codes for a patient come
from the templates that a provider selects when generating an office
note, and the choices that a provider makes when filling out the
templates. Before the codes are released, the provider must review
the codes, make adjustments if necessary, and then electronically
sign them. The codes are then transmitted to our AutoBilling product
which is required to be installed in the practice's billing department.
AutoBilling enforces validations on the codes, and allows review
of the codes from the billing department's perspective. The codes
are then automatically posted via the AutoBilling interface to the
Practice Management System.
Q: Why is integration with
a Practice Management System so straightforward?
A: We have years of experience of
implementing such interfaces through techniques such as keystroke
emulation, screen scraping, and hl7. This allows us to build such
interfaces quickly, inexpensively, and without a need to involve
the vendor of the destination system. If an interface built by us
does not meet your requirements, we will refund the entire cost
of our system.
Q: Can MediFile run independently
of a Practice Management System?
A: Yes. But since we make no charge
for interfaces with your Practice Management System, you would normally
choose to implement such interfaces, so that data such as demographics
and schedules do not have to be entered in two places.
Q: Do you interface with lab
A: Yes. We charge an affordable flat
fee for each lab interface required. Lab results are transferred
into MediFile as soon as they are available, and are presented to
the provider in a spreadsheet that allows comparison of lab results
over time. Lab results than are outside of normal ranges are highlighted
in red or blue.
Q: Does the system inform
me of abnormal lab results or high-priority messages?
A: As well as going to the patient's
record in MediFile, lab results and messages are also normally sent
to the provider's email queue. Alternatively, lab results and messages
can be sent to a MediFile mail queue for the provider, so that the
information can be accessed by the provider from any MediFile station.
Q: How do I exchange medical
information with other providers?
A: Any part of a record in MediFile
can be emailed, faxed or printed with the click of a button.
Q: What is the pricing structure
A: MediFile's price is based on either
per station licensing or per concurrent user licensing. The price
includes all MediFile modules, an interface to the Practice Management
System, and unlimited support for three months.
Q: How much less expensive
is MediFile than other EMR's?
A: MediFile pricing usually works
out to between one third and one quarter of the cost of many other
Q: How much training is included?
tailor the number/format of training sessions/phases to your needs.
However, MediFile is an intuitive system that many users comprehend
in a short space of time.
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